Mcnay outdoor photo

Privacy Policy

Privacy Policy

The McNay Art Museum is committed to protecting the privacy of our visitors. This privacy policy governs the way we collect and use information both online and offline, including at http// and its subdomains, including websites accessed through your mobile devices as well as downloadable mobile applications (“websites”). Your use of the websites or provision of personal information to the McNay Art Museum as described below constitutes your agreement to the terms of this privacy policy.


When you visit our Site. We automatically collect certain information when you use our Site, including (i) information about your interaction with the Site, including the actions you take, the pages or other content you view or otherwise interact with, and the dates and times of your visits; and (ii) device information, such as your IP address or other device address or unique device identifier, operating system information, web browser, and/or device type and language, and whether an email was successfully opened.

We use Google Analytics cookies for these data analytics purposes, and you can find more information on how Google uses data from these cookies. at Please consult your web browser to learn the proper way to modify its cookie settings. Please note that if you delete or choose not to accept cookies from the Site, you may not be able to use the features of the Site to their fullest potential.


The McNay Art Museum regularly sends email to visitors to the websites. 
If you have provided us with your email address, we may send you emails in order to alert you to information, events, activities, or programs at or related to the McNay Art Museum that we believe may be of interest to you, or to alert you about sales or other promotional events at the McNay shop. Email recipients may opt out at any time by following the “unsubscribe” instructions included in the email message.


If you send an email to the McNay, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to the McNay by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the McNay website, services, and products, and to fulfill or respond to your requests for products, services, or information.


McNay uses the personal information you provide to us for internal purposes, such as completing and tracking your transaction, analyzing trends, and collecting statistics. McNay may also compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.
We collect and use the information you provide to personalize the websites so that we can better meet your needs, fulfill your online order, facilitate customer service, inform you of products and promotional offers, analyze trends and collect statistics. We maintain the data that you provide, along with a record of your transactions, in secure databases. Our collection and use of visitor information varies with the type of visit or transaction. For details about each transaction type, see “When You Make a Donation or Purchase a Membership,” or “When You Purchase Tickets to an Event” (below).


The McNay will ask you to provide personal information that is necessary to process and service your donation or membership online, which may include your name, billing and shipping addresses, telephone number, email address, and credit card number. Your credit card information will be temporarily stored on a secure server and used only for processing your online transaction. We will retain the information you provided for our records, and to facilitate customer service.

We do not share the names and postal addresses we receive from members, patrons, and donors with other organizations. We may share such information with third-party vendors hired by the McNay to help us analyze and understand our donor and membership base. If you do not want to have your information used in this way, you may send an e-mail message containing your name and contact information to


The McNay will ask you to provide personal information necessary to fulfill your online ticket order, which may include your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place a ticket order by telephone or in person at the McNay. For online ticket orders we also require your email address so that you can receive order, shipping, event, or other transaction-related emails, and so that we can communicate with you if we have difficulty processing your ticket order or request. When you purchase tickets, your credit card information will be stored temporarily on a secure server, and we will retain the contact information you provided with your order for our records, to facilitate customer service, and to inform you of McNay related programs and offerings.


When you order a product from the McNay online shop, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be stored temporarily on a secure server and used only as needed to process your transaction. It will also be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services.


Our Services may contain links to other websites, products, or services that the McNay does not own or operate. We encourage you to read the privacy policies of these third parties before providing any information to them. Some of these third parties may share or sell the information that they collect from you. The McNay is not responsible for the privacy practices of third parties. If you choose to visit or use any third-party products, websites, or services, including those offered by our third-party service providers or other partners, please be aware that this Privacy Policy will not apply to your activities or any information you disclose to these third parties.

From time to time, McNay Art Museum retains qualified third-party service providers to help us manage the McNay website and allow us to better serve our visitors and customers. These may include third-party contractors who assist us by processing registration and ticketing for the Museum and for certain events or courses. We also engage third-party vendors to analyze the information we collect on the McNay website and through other resources for marketing or similar purposes. We also use third-party service providers to process your payment transactions and detect possible fraudulent use of a payment card. These service providers receive the information you enter into our website, and information about your payment card, purchase, mobile device, computer, software and their location for fraud detection purposes. By submitting your information to make a purchase, you agree to this. McNay requires its vendors to maintain the security of the information to which they are provided access and restricts the vendors from using the information in any way not expressly authorized by the McNay.


The McNay uses third-party tools to give you easy ways to share our content with others through social media platforms. The information you provide when using these tools is subject to the third parties’ privacy policies.  


The McNay makes every reasonable effort to ensure the security of transactions that occur on the websites. To maintain data accuracy, prevent unauthorized access, and ensure the correct use of information, we have put appropriate physical, electronic, and administrative procedures in place to safeguard and secure the information we collect online. 
The McNay website uses various measures designed to secure information. However, there is no such thing as 100% security.

It is important for you to protect yourself against unauthorized access to your password and to your computer.

Be sure to use a known and trusted secure connection and to log off when finished using a shared computer. You should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.

Please be advised that when placing an online order through the Museum Shop online store, your personal data will be protected in accordance with United States law but may not be at the same level of protection as is legally required in the European Union.


The McNay Art Museum takes special care to protect the safety and privacy of children. We do not knowingly collect personal information from children under thirteen years of age.


The McNay may revise this privacy policy at any time. Check here often for updates.


If you have any questions regarding this privacy policy, please contact the McNay:
6000 N New Braunfels
San Antonio, TX 78209